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Tech Lights

Managed IT services

Proactive monitoring, fast help desk, updates, and vendor management that keep you online

Solve the day-to-day headaches

Slow devices &
downtime

Patching and proactive care to keep systems responsive

No clear point of contact

A friendly help desk that owns the ticket to resolution

Vendor ping-pong

We coordinate ISP, phone, and software vendors so you don’t have to

What you get with Managed IT

  • 24/7 monitoring & alerts

  • Help desk (business hours)

  • Security: AV/EDR + email security

  • OS & app patching

  • User onboarding/offboarding

  • Asset & license tracking

  • Network & Wi-Fi management

  • Backup monitoring & test restores

  • Vendor management

Outcomes you can measure

< 15 min

Average first reply (business hours)

90% +

Tickets resolved on first assignment

Zero-day

Patching window targets met

Targets based on typical engagements; we’ll align goals during onboarding

Simple monthly options

Essential

  • Monitoring and patching

  • Remote help during business hours

  • Ticket portal and email support

MOST POPULAR

Standard

  • Everything in Essential

  • Security suite and monthly report

  • Vendor management and change advisory

Complete

  • Everything in Standard

  • After hours support

  • Quarterly planning session

Getting started is simple

1

2

3

4

Discovery call
Health check
Plan & proposal
Kickoff & ongoing care

Results you can measure

45% fewer tickets in 60 days

< 15 min first-response (business hours)

Frequently asked questions

Ready to make IT stress free

Book a free 30-minute health check

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